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After raising our concerns regarding our first night , we were upgraded to a suite which was so much warmer and very beautiful. I also loved the foyer are as it was welcoming with the lovely sitting area around a large fire place. Service was also excellent.
Mary
2025年6月
Our stay did not start well as we were placed in a very dark room that had no view at all except a wall in front of us and it was so bad that we wished to cancel the reservation and move to another hotel, we told the reception but she said there are no available rooms but after a short while she said there are better rooms available and we were moved. The problem is that if we did not do so we would have considered that this is the worst hotel in Banff, what I mean is why do they offer a bad room if there are better ones available!!!! This will harm the hotel.
Osama
2025年5月
The location and proximity to everything is great in downtown Banff. The hotel, our suite, the restaurant, the pools and the spa were exceptional with great staff. The lobby has cedar burning at all times in the main fireplace and just makes the entry to the hotel comforting. Its decorated beautifully and the design also included preserving an original home and placing it in the courtyard of the hotel, along with green roofs and vegetation as you stroll to your room. no interior hallways, you are outside to access your rooms. Rooftop pool and sauna are great with a firepit for enjoying the night sky. Hands down our new favourite place to stay in Banff.
George
2025年5月
The room was very nice, the spa was amazing and the lobby and restaurant was good as well. I enjoyed the wood burning fireplace in the lobby. The attentive and friendly staff were amazing. My spa session with Chris was well worth it. He did a great job. The cleaning staff were great and respectful of our things, I would recommend this hotel. It was within walking distance to everything, very convenient.
Ashlee
2025年7月
The property sits right in downtown with a short walk to all the shops and restaurants. The building was quiet and the staff was friendly. I had a 1 bedroom suite which was really nice to have the extra space while traveling. The hot tub and fire pit on the roof was nice on a cooler night.
Casey
2025年6月
Beautiful property centrally located in downtown Banff, surrounded by shops, restaurants and beautiful views. Italian restaurant with great food and service in lobby open for B-L-D. Nice rooftop lounge area with a couple hot tubs and sauna. Everything felt brand new. Had a 1 bedroom suite with balcony overlooking peaceful courtyard. Beds and pillows very comfortable. Room quiet with private entry, kitchenette and small living area. Laundry facility available. I was So impressed that they offered to refund first night after a flight issue resulted in us arriving a day late (when I had called mostly to ensure our room would be held.. great customer service does still exist!) Nice small gym and treadmills with a view. Convenient parking garage right below. Daily housekeeping. We loved our stay here! It’s the kind of place you will miss after you leave…
Catherine
2024年8月
Room size was adequate and clean with great bathroom and shower. Lover the sitting area in the reception with the great active real fireplace. Internal outdoor courtyard is a wonderful quiet clean space.
Gary
2025年6月
The Moose is a fantastic choice for anyone visiting Banff. The staff is extremely friendly and helpful, always making sure you feel welcome. The hotel offers a lot of great amenities, including a hot tub and a gym, which are perfect after a day of exploring the area. The underground parking is a bonus, and the location is unbeatable, right in the heart of Banff. The rooms are spacious and cozy, with beautiful local artwork adding to the charm. Highly recommend staying here for an unforgettable experience!
Emanuel
2025年2月
Friendly and helpful staff. Location excellent on main street. Very close to restaurants and shops. Very nicely set up, with chilled atmosphere, nice bar area and decent Italian restaurant. Spacious easy access parking under the hotel.
John
2023年8月
Room (King Suite) was spacious and had nice well appointed coffee station, ample (but narrow stalls) parking and excellent pool and hot tub on the top floor
Tyagarajan
2025年3月
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